Docs / Customer

Filling out a public form or feedback form

Summary — A chamber shares a link to a public form (feedback, survey, or intake). Open it, fill in the fields, and submit — no account needed. You get a short confirmation code when it's done.

Purpose — Understand how to open a shared form link, what field types you might see, how multi-section forms step through, and what happens after you submit.

Audience — Anyone who received a form or feedback link from a 1PVN chamber.

Prerequisites — A form link shared by the chamber, in the form /feedback/<slug>.


Overview

Key concepts:

  • Form link — A public URL at /feedback/<slug> on the chamber's 1PVN subdomain. The slug is a short name the chamber chose for the form.
  • Public form — Only forms the chamber has explicitly marked public are reachable at this URL. Anything else returns a not-found page.
  • Sections (steps) — Longer forms may be split into sections you move through one at a time, with a progress indicator.
  • Confirmation code — An 8-character code shown after you submit, generated from your submission's ID.
  • Anonymous by default — You do not need to sign in. If you happen to already be signed in, your submission is linked to your account; otherwise it's anonymous.

Screenshot: A public feedback form showing the form title, description, a field with a red asterisk for a required field, and a "Submit" button.


Opening the form

Go to the link the chamber shared with you — it looks like https://<chamber>.1pvn.com/feedback/<slug>. The page loads the form definition automatically; while it does, you'll see "Loading form...".

If the link is wrong, the form has been taken down, or it was never marked public, you'll land on a not-found page instead of the form.


Filling in the fields

Each field shows its label, with a red * next to it if the field is required, and optional help text underneath. The form can include any of these field types:

Field typeWhat you seeHow you answer
TextSingle-line text boxType your answer
TextareaMulti-line text boxType a longer answer
NumberNumeric input (may have min/max)Type a number
SelectDropdown, starts on "— Select an option —"Choose one option
MultiselectA list of checkboxesCheck any number of options
RadioA list of radio buttonsChoose exactly one option
CheckboxA single checkboxCheck or leave unchecked
DateDate pickerPick a date
RatingA row of numbered options (e.g., 1★–5★)Pick one rating
FileFile pickerChoose a file to attach

Some fields may only appear once you've answered an earlier field a certain way — this is normal; the form is showing or hiding fields based on your other answers.

If the form has sections

If the chamber organized the form into sections, you'll see "Step X of Y" and a percentage indicator at the top, plus the section's title and description. Use Next to move forward and Back to return to a previous section. You must fill in all required fields on the current step before Next or Submit becomes available — if you try anyway, a message lists exactly which fields still need an answer (by their label), for example: "Please fill in: Company Name, Email".

If the form has no sections, all fields appear on one page and there's a single Submit button (plus Cancel, which is only shown alongside Submit on the last/only step).


Attaching a file

If a field asks for a file, use the file picker to choose it from your device. The file uploads in the background when you submit — you don't need to do anything extra. If the upload fails, you'll see an error message and the rest of your answers are preserved so you don't have to start over.


Submitting

Once every required field on the form (or current step, if there are sections) is filled in, click Submit. While it's sending, the button reads "Submitting...".

On success

You'll see:

  • "Thank you!"
  • "Your feedback has been submitted successfully. We appreciate your input."
  • A confirmation code — an 8-character uppercase code (for example, A1B2C3D4) shown in a small box labeled "Confirmation code." This is generated from your submission record, so keep it if you need to reference this submission later.
  • A Back to Home button.

On failure

If something goes wrong (a validation error, a failed file upload, or too many recent submissions), an error message appears above the form instead of the thank-you screen, and your answers stay in place so you can fix the issue and resubmit.


Troubleshooting

"Too many submissions. Please try again later."

Symptom: Submit fails immediately with this message.

Cause: Public form submissions are rate-limited per visitor to prevent spam. You've submitted this (or another) public form too many times in a short window.

Fix: Wait before retrying. If you need to submit urgently, contact the chamber directly.

"File upload failed"

Symptom: An error referencing a file field appears after clicking Submit.

Cause: The file didn't upload successfully — often a network issue or an unsupported/oversized file.

Fix: Try a smaller file or a different format, check your connection, and submit again. Your other answers are not lost.

Page shows a not-found error instead of the form

Symptom: The /feedback/<slug> link shows a not-found page instead of loading the form.

Cause: The slug is wrong, the form was unpublished, or it was never marked public.

Fix: Confirm you have the exact link from the chamber, or ask them to resend it.


FAQ

Do I need an account to submit a form? No. Public forms accept anonymous submissions. If you happen to be signed in when you submit, your submission is linked to your account; otherwise it's recorded without one.

What is the confirmation code for? It's a short reference (the first 8 characters of your submission ID, uppercased) you can quote if you need to follow up about this specific submission.

Can I edit my submission after sending it? There's no self-service edit on the public form — contact the chamber if you need to correct something.

Why did a field appear only after I answered another one? Some forms show fields conditionally based on earlier answers. This is expected — just keep answering and the relevant fields will appear.


Related articles

  • A guide to building forms and viewing submissions (admin/staff) is planned.